In 2013 the Contra Costa County Community Living Room Conversation Partners adapted Living Room Conversations as a way to enable health services consumers, providers and the families of consumers to hear about each other's lived and professional experiences with the goal of building trust and improving services. The Community Living Room Conversation provided a simple means to support people willing to actively outreach and connect across all Contra Costa County public health divisions/silos to create new health care partnerships. The first Living Room Conversation in Contra Costa occurred March 27 in Concord, followed by a second LRC on September 18 in Richmond. HSD’s Director William Walker, Anna Roth, Chief Executive Officer of the CCMRC, and Cynthia Belon, Behavioral Health Director, attended the latter.
Many providers, clients and family members who participated demonstrated their enthusiasm during the event. The comments and input from participants was documented through surveys and notes taken during the interaction
|Overview and Agenda||10/17/2013 LRC Overview and Agenda|
|Fact Sheet||CLRC Fact Sheet|
|Feedback Survey||CLRC Adult Feedback Survey|
|Invitation||CLRC Invitation Flyer|
|Eval Form||CLRC Evaluation/Feedback Form
"Truly a gift to participate. The experience was rich in learning for all. The lived experiences shared highlighted not only the profound challenges,
complexity and suffering faced by so many members of our community but also highlighted opportunities to improve our systems. Thank you for the opportunity to listen and learn."
Anna M. Roth
Chief Executive Officer,
Contra Costa Regional Medical Center and Health Centers,
333 C Street
Martinez, CA 94553
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"The Living Room Conversation was a true lesson in how quiet, purposeful listening can open minds and hearts to the true experience of those who have suffered in our system. We can only change our systems for the better by knowing what truly needs to be changed."
William B. Walker MD
Director and Health Officer
Contra Costa Health Services
"The heartfelt stories and shared experiences indicates that our system of care, itself a living, changing entity, represents progress not perfection. While transitions are not easy and sometimes our past is done before our future is ready, I heard a glimmer of hope in the acknowledgement of the distance we have come, the lessons we have learned and the chapters closed. There is a continuing commitment for all to ask the difficult questions, which will provide us with the answers that we need to provide better care to the community."